Customer Satisfaction Policy
Our products are of high quality and we want our customers to be satisfied with their purchase. Therefore: A seven (7) day inspection period from date of delivery is allowed.
If you are not satisfied with what you see, you may return the merchandise for a refund or arrange for replacement.
Please contact your account manager or customer service at 0086-21-68014500 and request a Return Merchandise Authorization (RMA) Request Form (send email with : dengyihong@china.com  )prior to shipping the item back to us. All returns must be approved and returned with shipping prepaid in original condition and in their original packaging and must be in as-new condition.
Our Sales Policy includes a 20% processing charge on all returns. Shipping costs are not refundable.

Special Order & Non-Stock Items
Special orders and non-stock items are sold as final sale, “no return items”.  All not shown in our website and our catalogue are considered Special Order and are non-returnable. Please allow an account manager to assist you in this kind of purchase in order to guarantee that you are receiving the correct product.

About Damages
We ship glass to all points on the globe. However, our packing procedures are one of the hallmarks of our business. SINOLITE  takes great pride in our very low incidence of breakage in transit. In order for a damage claim to be successful, SINOLITE has to be notified of the damage within two working days of the damage. As the shipper, we will file the claim on the customer’s behalf and arrange for replacement at no charge and no shipping, or arrange for refund. The package must be received (not refused under any circumstances) and inspected. Replacement and refund will be assessed according to the amount of the actual damage.
If replacement is required on product that can only be shipped in case quantities, then a full case must be shipped and charged for, less the amount of the actual damage and no additional shipping charges.

Replacement Limitations
If the total amount of the product for replacement for either damage or defective, is less than ten ($10), a refund, rather than a replacement will be offered to the customer. Shipping small one item packages severely increases the percentage chances for damage.

Refunds
According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.

Shipping or Website Errors
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge.