Overview
Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges.

Pick-up
Arrangements may be made to pick up the order at our Shanghai location.

Cancellation
If you wish to cancel your order, call our Customer Service Department during normal business hours at 0086-21-68014500

Delivery Time
Your order will typically be delivered in 5 to 20 business days. In the case of a back order, we will notify you within 5 business days. Contact customer service on all time sensitive deliveries to check inventory levels.

Overnight or Outside Continental P.R.China
Options such as overnight and orders outside the continental P.R. China. need to be handled by an account manager through our sales dept. If the order was placed during standard business hours (8:00-5:00 GMT Monday-Friday), the account manager must be contacted within one hour of placing the order or SINOLITE  will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, the account manager must be contacted before 10:00 am GMT  the next business day.